Providing great customer service over the phone can be a challenge. From dealing with angry customers to trying to decipher unclear voice mail messages, there's often a lot of frustration when handling customer service calls. Great customer service is an essential part of a good company, however, so learn how to become a customer service pro with these tips.
With this downloadable tip sheet, you'll learn:
- Why you should smile on the phone, even though your customers can't see you
- The importance of taking great messages
- How to not let a call with an angry customer bother you